Refund and Returns Policy – Menevis.xyz

At Menevis, we are committed to ensuring customer satisfaction by providing high-quality anti-theft backpacks with combination locks and built-in USB charging ports. If you are not completely satisfied with your purchase, our Refund and Returns Policy is designed to provide a smooth and hassle-free process.

1. Eligibility for Returns & Refunds

We accept returns and refunds under the following conditions:

  • The return request is made within 30 days of the delivery date.

  • The item must be unused, undamaged, and in its original packaging with all accessories included.

  • Proof of purchase (order confirmation email or receipt) is required.

Non-Returnable Items

Certain items cannot be returned, including:

  • Products that show signs of wear, misuse, or accidental damage.

  • Customized or personalized items.

  • Clearance or final sale products.

2. Return Process

To initiate a return, follow these simple steps:

  1. Contact us at menevis.xyz@gmail.com with your order details and reason for return.

  2. Our customer support team will review your request and provide you with a Return Authorization Number (RAN) and the return address.

  3. Pack the item securely in its original packaging and ship it back to us.

  4. Once we receive and inspect the product, we will process your refund or exchange.

Return Shipping Costs

  • If the return is due to a product defect or an error on our part, we will cover the return shipping costs.

  • If the return is due to a change of mind or personal preference, the customer is responsible for the return shipping fees.

3. Refund Process

Once we receive the returned item, we will inspect it within 5-7 business days. If the return is approved, we will process the refund using the original payment method.

  • Refunds may take 3-10 business days to reflect in your account, depending on your bank or payment provider.

  • If you have not received your refund within the expected timeframe, please contact your bank before reaching out to us.

4. Exchange Policy

We offer free exchanges for defective or damaged items. If you wish to exchange your backpack for a different model or color, please contact us within 30 days of receiving your order. Customers may need to cover the shipping costs for exchanges that are not due to defects.

5. Damaged or Defective Products

If you receive a damaged or defective item, please contact us within 48 hours of delivery with photos and a description of the issue. We will promptly arrange a replacement or full refund.

6. Late or Missing Refunds

If you haven’t received your refund yet, follow these steps:

  1. Check your bank account – Refunds may take a few days to reflect.

  2. Contact your payment provider – Some transactions take longer to process.

  3. Reach out to us – If your refund is still missing after following the above steps, email us at menevis.xyz@gmail.com for further assistance.

7. Contact Information

For any inquiries regarding returns and refunds, please reach out to us:
📍 Address: 2278 Pete Seay Rd, Sulphur, LA 70663, USA
📞 Phone: (573) 688-2806
📧 Email: menevis.xyz@gmail.com

At Menevis, we value our customers and strive to make every shopping experience a positive one. Thank you for choosing Menevis.xyz for your secure and stylish anti-theft backpack needs!